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The materials presented on this website/publication are distributed by the Shepherds Services as an information source only.

The information and data in this site is subject to change without notice.

The Shepherds Services makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained in this website/publication.

The Shepherds Services disclaim all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website/publication being inaccurate or incomplete in any way, and for any reason.

Despite our best efforts, the Shepherds Services make no warranties that the information in this publication is free of infection by computer viruses or other contamination.

Content accessed by following links provided in this website/publication of Shepherds Services. No responsibility is taken for the consequences of viewing and relying on such content.

The Shepherds Services respects your privacy and has established rules to ensure that your personal information is protected.

All personal information held by Shepherds Services must be collected and managed in accordance with. New guidelines cover the collection, storage, security, accuracy, use and disclosure of personal information.

Information privacy principle 1

• Personal information shall not be collected by a collector for inclusion in a record or in a generally available publication unless:
  
  A.the information is collected for a purpose that is a lawful purpose directly related to a function or activity of the collector and
  B.the collection of the information is necessary for or directly related to that purpose.
• Personal information shall not be collected by a collector by unlawful or unfair means.

Information privacy principle 2

Where:

• A collector collects personal information for inclusion in a record or in a generally available publication; and
• The information is solicited by the collector from the individual concerned; the collector shall take such steps (if any) as are, in the circumstances, reasonable to ensure that, before the information is collected or, if that is not practicable, as soon as practicable after the information is collected, the individual concerned is generally aware of:
  A. the purpose for which the information is being collected;
  B. if the collection of the information is authorised or required by or under law, the fact that the collection of the information is so authorised or required; and
  C. any person to whom, or any body or agency to which, it is the collector's usual practice to disclose personal information of the kind so collected and (if known by the collector) any person to whom or any body or agency to which, it is the usual practice of that first-mentioned person, body or agency to pass on that information.

Information privacy principle 3

Where:

• A collector collects personal information for inclusion in a record or in a generally available publication; and
• The information is solicited by the collector; the collector shall take such steps (if any) as are, in the circumstances, reasonable to ensure that, having regard to the purpose for which the information is collected:
  A.the information collected is relevant to that purpose and is up to date and complete; and
  B.the collection of the information does not intrude to an unreasonable extent upon the personal affairs of the individual concerned.

Information privacy principle 4

A record-keeper who has possession or control of a record that contains personal information shall ensure:

• that the record is protected, by such security safeguards as it is reasonable in the circumstances to take, against loss, against unauthorised access, use, modification or disclosure, and against other misuse; and
• that if it is necessary for the record to be given to a person in connection with the provision of a service to the record-keeper, everything reasonably within the power of the record-keeper is done to prevent unauthorised use or disclosure of information contained in the record.

Information privacy principle 5

1. A record-keeper who has possession or control of records that contain personal information shall, subject to clause 2 of this Principle, take such steps as are, in the circumstances, reasonable to enable any person to ascertain:

• whether the record-keeper has possession or control of any records that contain personal information; and
• if the record-keeper has possession or control of a record that contains such information:
  A. the nature of that information;
  B. the main purposes for which that information is used; and
  C. the steps that the person should take if the person wishes to obtain access to the record.

2. A record-keeper is not required under clause 1 of this Principle to give a person information if the record-keeper is required or authorised to refuse to give that information to the person under the applicable provisions of any law of the State that provides for access by persons to documents.

3. A record-keeper shall maintain a record in the form of a privacy plan setting out:

• The nature of the records of personal information kept by or on behalf of the record-keeper;
• The purpose for which each type of record is kept;
• The classes or types of individuals about whom records are kept;
• The period for which each type of record is kept;
• The persons who are entitled to have access to personal information contained in the records and the conditions under which They are entitled to have that access; and
• The steps that should be taken by persons wishing to obtain access to that information.

4. A record-keeper shall make the record maintained under clause three of this Principle available for inspection by members of the public.

Information privacy principle 6

Where a record-keeper has possession or control of a record that contains personal information, the individual concern to that record, except to the extent that the record-keeper is required or authorized to refuse to provide the individual with access to that record under the applicable provisions of any law of the State that provides for access by persons to documents.

Information privacy principle 7

1. A record-keeper who has possession or control of a record that contains personal information shall take such steps (if any), by way of making appropriate corrections, deletions and a that the record:

• is accurate; and
• is, having regard to the purpose for which the information was collected or is to be used and to any purpose that is directly related to that purpose, relevant, up to date, complete and not misleading.

2. The obligation imposed on a record-keeper by clause 1 is subject to any applicable limitation in a law of the State that provides a right to require the correction or amendment of documents.

3. Where:

• the record-keeper of a record containing personal information is not willing to amend that record, by making a correction, deletion or addition, in accordance with a request by the individual concerned; and
• no decision or recommendation to the effect that the record should be amended wholly or partly in accordance with that request has been made under the applicable provision of a law of the State.

The record-keeper shall, if so requested by the individual concerned, take such steps (if any) as are reasonable in the circumstances to attach to the record any statement provided by that individual of the correction, deletion or addition sought.

Information privacy principle 8

A record-keeper who has possession or control of a record that contains personal information shall not use that information without taking such steps (if any) as are, in the circumstances, reasonable to ensure that, having regard to the purpose for which the information is proposed to be used, the information is accurate, up to date and complete.

Information privacy principle 9

A record-keeper who has possession or control of a record that contains personal information shall not use the information except for a purpose to which the information is relevant.

Information privacy principle 10

1. A record-keeper who has possession or control of a record that contains personal information that was obtained for a particular purpose shall not use the information for any other purpose unless:

• the individual concerned has consented to use of the information for that other purpose;
• the record-keeper believes on reasonable grounds that use of the information for that other purpose is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or another person;
• use of the information for that other purpose is required or authorised by or under law;
• use of the information for that other purpose is reasonably necessary for enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue; or
• the purpose for which the information is used is directly related to the purpose for which the information was obtained.

2. Where personal information is used for enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue, the record keeper shall include in the record containing that information a note of that use.

Information privacy principle 11

1. A record-keeper who has possession or control of a record that contains personal information shall not disclose the information to a person, body or agency (other than the individual concerned) unless:

• the individual concerned is reasonably likely to have been aware, or made aware under Principle 2, that information of that kind is usually passed to that person, body or agency;
• the individual concerned has consented to the disclosure;
• the record-keeper believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
• the disclosure is required or authorised by or under law; or
• the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

2. Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, the record-keeper shall include in the record containing that information a note of the disclosure.

3. A person, body or agency to whom personal information is disclosed under clause 1 of this Principle shall not use or disclose the information for a purpose other than the purpose for which the information was given to the person, body or agency.

The Shepherds Services takes its role in the protection of your personal information very seriously.

Your privacy

We Shepherds Services, are committed to protecting web users' privacy.

We understand that visitors and users of this website expect privacy in their transactions with us and for their information to be both secure and used only for the purposes for which it is provided as advised by us.

Information collected from website transactions

Unless you specifically provide us with your details, we will not ask for or collect any sensitive information about you (such as gender, marital status, age, race or health information) unless it is necessary to meet legal, public interest or statistical requirements related to and required to complete the transaction you have requested. Provision of this information (except where it is a legal requirement) is completely at your discretion, and you may decide to not provide it to us.

When you provide us with your personal information, this will be held strictly in accordance with this Privacy Statement. We will inform you when and for what purpose we will be collecting personal information and how the information will be used, and will clearly indicate what information is necessary to access the Shepherds Services products and services including transactions.

If your information is no longer needed by us, we will take all reasonable steps to permanently remove personal identification from the information collected about you.

The Shepherds Services may automatically record other information as well. This information is used to improve the structure and performance of this web site in order to provide you with better services. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.
We also track the pattern of visitor usage across our websites using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit any of the departments websites.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

The Shepherds Services uses to measure website performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of the assists us in measuring and improving the structure and ease of use of our websites.

Data Disclosure

We will not use your personal information or data for a purpose other than the purposes for which you supplied it, and will not disclose it to any other person or organisation other than the Clients and Training unless:

• the information is necessary to conduct a transaction between you and that person or organisation and that transaction has been requested by you; or
• we are required by law to do so; or
• there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
• you have given us consent to do so.

In that event, all information will be handled in line with the 11 info privacy principles.

Email

Email from you will be treated as a public record and will be retained as required by the IT Act 2002/Public Records Act 2002.

We will not add any details from your email to a mailing list and we will not disclose these details to third parties unless permitted or required by law and Information Standard 42. Our Internet service provider monitors email traffic for system trouble shooting and maintenance purposes only.

Your email may be forwarded on to various departmental officers to action, unless your email specifically does not consent to this.
Security.

This site does not provide facilities for securely transmitting information across the Internet. We recognise that there can be risks with transmitting information across the Internet.

This site contains links to non Shepherds Services websites. The Shepherds Services is not responsible for the privacy or security practices or the content of such websites.

Contact Shepherds Services If you have any queries about our privacy and security practices.